Rabbi Judith Siegal Temple Judea, Coral Gables, FL

Dear JoAnna,

I want to thank you for the WONDERFUL day retreat you led for us last week. I am still thinking about it and have my action items right next to me right now to remind me of what I want to do to follow up on our day together. Because you did take

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Sebastian Verdoliva – Business Development Executive

“JoAnna is a gift, plain and simple. Her coaching seminars are always well prepared, engaging and specific to the needs of the client she is working with, thus highlighting one of the most under rated aspects of a true partner-the technique of listening. “

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Kelly Schram, NACCM, Conference Director

“Very rarely do we invite speakers back to the NACCM from one year to the next. JoAnna Brandi is the exception – and for good reason. JoAnna consistently brings us new content and fresh perspectives that keep attendees engaged, and kindles their customer care passion so much so that they take action when they return to their organizations. JoAnna’s talks are both inspirational and highly applicable, and attendees make sure we know this by rating her one of our top three speakers at every conference.”

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Greg Boutain, Yakima Federal Savings

“The program was excellent. The most significant ‘take-away’ for me from the ‘Powered by Positivity’ program is the scientific information on how the neurons in the brain can continue to grow and new pathways with positive patterns can override old negative habits. I would tell others that this program could change their life in a positive way. It’s also a great managerial tool with employees.”

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Emily Kolakowski, Wellness Corporate Solutions

Very worthwhile! I enjoyed every minute of the session. The instructor was informative, engaging and full of life! The session truly inspired our group to remember the importance of our work and to reignite our passion and love for what we do! It was neat to see the “Aha!” moments on the faces of some of my coworkers when talking about emotional intelligence and how to recognize the emotional needs of our clients. I would highly recommend this program.

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Michael Earley, Chairman and CEO, Metcare

“We at Metcare were thrilled that you were able to present your Positive Leader workshop to our leaders and managers. As a growing health care business, making the transition
from “treating patients” to “caring for customers,” your message was right on point.

In fact, I’d say you hit it “out of the ballpark.” Your energy was enthusiastically received by our folks as evidenced in the standing ovation they gave you! They told me clearly that they want you back. We’re looking forward to having you at our next Town Hall meeting and starting with your Monday Morning Motivation program.

Thanks for helping us spread the message of positivity to our associates and our customers and welcome to the Metcare family. ”

Michael Earley, Chairman and CEO, Metcare

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Gaye van den Hombergh, President, Winning Workplaces

“Thank you so much for sharing your perspective on the power behind building true transformational relationships with customers. We appreciate you contributing your time and expertise with our attendees. Thanks for being part of our conference.”

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Don Libey, Libey LLC

JoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program…

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Gail Bagley, Customer Service Manager, Florida Fluid System Technologies, Inc.

“Thank you for guiding our customer service team through your exciting and impactful Service-to-CARE training. You skillfully crafted an agenda that was targeted to your needs, yet spoke universal truths. The pre-training survey make it possible for us to target action items. We all appreciate the masterful job you did.”

Ralph Drybrough, CEO – Merit Direct

“Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer’s Co-op Conference as a ‘value-add’ opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls ‘exquisite experiences’ for their clients – and that by putting her advice into action they…

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Sharon Dunn, PSN Administrator, Metcare

“It was an extra special treat having you as a speaker at our June 2010 Leadership development conference.  Your excellent delivery made your message of positivity come to life, engaging our group from the very beginning.  We appreciated your authenticity and passion for challenging others to be better leaders.  I have had such positive feedback…

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Jodie Hoffman, Customer Service Director, National Business Furniture

I cannot thank you enough for the wonderful presentation you put together for National Business Furniture!  It was well prepared and focused on our specific needs and challenges.  I’ve heard nothing but positive feedback from all of my customer service representatives. Personally, your positivity techniques have done wonders for my outlook at work and at…

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Susan Caruso, Director HR, Girl Scouts of Nassau County

We just had the most wonderful speaker last week who came to us from Florida.  I have been familiar with her work for years, and get her e-newsletter every week.  Her topic for the day was “Positivity: The Path to Performance, Productivity and Power.”  She was engaging, on target, and smart.  She met by conference…

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Sharon Munroe, Metcare

Although Mike informed the Team (prior to your arrival) that you would be the Guest Speaker at our Retreat last Saturday, and he shared a little of your background with us, we were all pleasantly surprised by your “power-house attitude” the moment your presentation began.  I must say that I was honestly moved by your motivating and captivating presentation.  It was…

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Susan Caruso, Director HR, Girl Scouts of Nassau County

I am sure it was clear to you how well received you were by our staff… you really won them over. You taking the time to meet with the Leadership Team in advance by conference call really helped them feel you were focusing the day on their needs. In the ten years I’ve been planning…

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John Jelinek, National Customer Service Director, Uline Shipping Supplies

According to JoAnna, “If you’re not getting better, you cease being good.”  We agree, that’s why we asked her to customize a presentation focusing on ways that the individual CSRs could positively impact service. How good you feel at work matters.  So, JoAnna really engaged our reps (350 in 6 locations) with her expertise on…

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Chris Georgetti, Executive Director, Florida Technical College

“I would recommend JoAnna to any company who needs to energize the employees and motivate them to provide superior customer service.  I told Joanna at the last in-service “If I want you back, you must be great”!  She is and I suggest you give her skills a try. Florida Technical College holds many different in-services…

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Lisa R. Gladstone, President/CEO , Priority One Financial Services, Inc.

“Creative minds are churning here at Priority One thanks to the insightful training you provided last week. Your “Building Customer Loyalty” seminar has inspired us to put several new customer care initiatives into play-one of those being “Happy Boat-day” cards. We plan to send these celebratory cards to our marine finance customers on the anniversaries…

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Christine Hanson, PHH Vehicle Management Services

JoAnna Brandi was an incredible speaker!  Her high energy combined with a very down-to-earth style kept everyone laughing and engaged throughout her speech.  The breadth and expertise of her message reached our 100+ managers from various levels and areas of the organization. JoAnna spent a great deal of time in preparation and analysis of our…

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Cinda L. Daly, Program Chair, Customer Service Management

“We both felt the energy from the audience at customer service Management this year, specifically in response to your overflowing breakout session, “21 Ways to Keep ‘Em Loyal.” Now that I’ve had the opportunity to read every session evaluation, it’s clear that your message and presentation style resonated with the audience. Aside from the many…

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Roger Courville, Principal, 1080 Group

“JoAnna’s energy and enthusiasm is contagious!  The web seminar audience was engaged and participating and they still wanted more when we had to close.” 

Roger Courville, Principal, 1080 Group

Jan Stewart, NationsBank

“Your lively and spirited sessions were just what we had in mind when we hired you to “put some heart and soul” into our transition and retention strategies. Your inspiring messages reminded our associates that they truly can make a difference in the lives of our customers and in fact that is what they are…

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