I often find myself walking out of a restaurant or movie saying, “I loved it.” I loved the sunset tonight. I love sticky notes. I love good organic coffee. I love walking on the beach. I love artichokes. I love writing to you. Do you find yourself saying those kinds of things? I’m sure…
DetailsAs last year ended and this one began, I put myself in a process of reflection. Reflection is one of the great leadership habits. The challenge with reflection is there is always such noise going on in our heads that often the higher wisdom we seek can’t be heard because there are other voices that…
DetailsBy JoAnna Brandi Alice laughed, “There’s no use trying”, she said, “one can’t believe impossible things.” “I daresay you haven’t had much practice”, said the Queen. “When I was younger, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.” – From Alice…
DetailsIf you’ve read any of Steven Covey’s books you might remember the story of the woodcutter who, although much smaller than his competitor, felled a tree in half the time. The secret was that periodically the smaller of the two stopped his “sawing” and sharpened his saw, making him more effective than his larger more…
DetailsLast night while out to dinner, one of my dinner companions carefully and specifically ordered his drink, a bloody Mary. “I’d like it made with plain tomato juice, vodka, and a lime, I don’t want any spices at all, please.” The server took the order and shortly returned with a drink that included the spices.…
DetailsIn our last tip Misery, Mediocrity or Magic I reminded you about the choice that occurs thousands of times a day in every business as the customer has the chance to make a judgment about the quality of service you are delivering. That moment is a Moment of Truth for the customer and a big…
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