“Very rarely do we invite speakers back to the NACCM from one year to the next. JoAnna Brandi is the exception – and for good reason. JoAnna consistently brings us new content and fresh perspectives that keep attendees engaged, and kindles their customer care passion so much so that they take action when they return [...]

“The program was excellent. The most significant ‘take-away’ for me from the ‘Powered by Positivity’ program is the scientific information on how the neurons in the brain can continue to grow and new pathways with positive patterns can override old negative habits. I would tell others that this program could change their life in a [...]

“Excellent Workshop! JoAnna Brandi is hilarious, engaging, honest and full of great information. She makes the program worth going through!”

Very worthwhile!  I enjoyed every minute of the session.  The instructor was informative, engaging and full of life!  The session truly inspired our group to remember the importance of our work and to reignite our passion and love for what we do!  It was neat to see the “Aha!” moments on the faces of some [...]

Thank you! This workshop is an amazingly positive attitude changing and inspiring program. JoAnna you do a wonderful job sharing with us how we can create (and how we are empowered) a more positive work environment.

“We at Metcare were thrilled that you were able to present your Positive Leader workshop to our leaders and managers. As a growing health care business, making the transition from “treating patients” to “caring for customers,” your message was right on point.    In fact, I’d say you hit it “out of the ballpark.” Your energy was [...]

“Thank you so much for sharing your perspective on the power behind building true transformational relationships with customers. We appreciate you contributing your time and expertise with our attendees. Thanks for being part of our conference.”

JoAnna Brandi created the common sense concept of continuous, competent, caring for exquisite customer care. If your company is not a convert to the wisdom of the Customer Care Coach then you are undoubtedly losing customers at a rate you can’t afford. For every $1 you spend on JoAnna Brandi’s Customer Care Coach–the incredible program [...]

“Thank you for guiding our customer service team through your exciting and impactful Service-to-CARE training. You skillfully crafted an agenda that was targeted to your needs, yet spoke universal truths. The pre-training survey make it possible for us to target action items. We all appreciate the masterful job you did.”

“Wow! I invited JoAnna Brandi to be the luncheon speaker at our Business Mailer’s Co-op Conference as a ‘value-add’ opportunity for our clients. I knew she was exactly the right person to ignite their passion for creating what she calls ‘exquisite experiences’ for their clients – and that by putting her advice into action they [...]