Amp Up Appreciation ‘till “Your Cup Spilleth Over”

A Thanksgiving Tip   Thanksgiving is nearly here, the kick-off day to the holiday season when we’re all supposed to count our blessings and give thanks for the good in our lives. I say “supposed to” because, if you know me, you know I believe these are things we should be doing every day, all…

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Mirror Mirror on the Wall

Of late, I’ve been in a state of reflection. In order to do that, I’ve had to slow down a bit. And breathe. And listen.   The challenge with reflection is there is always such noise going on in our heads – and in the myriad devices at our fingertips  – that often the higher…

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When Everyone Wins

What a mess the world seems to be in today! Looks like the economy’s up, the market’s heading down, the institutions we once counted on can’t seem to be trusted (think Wells Fargo, VW and Equifax) and people are very very edgy. Seems while some people win, a whole lot of others lose. It’s enough to make…

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An Indelicate Moment – hey we all have them occasionally

An Indelicate Moment – hey we all have them occasionally   I was talking to a friend of mine the other day. It was an awkward conversation. He was giving me some feedback about how the last time we spoke I made him feel self-conscious.   I heard him.   I walked away thinking, “Perhaps…

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Customer Service Week 2017 Solutions

Customer Service Week is here. You know I much prefer to call it Customer HAPPINESS Week, because when Customers are happy about doing business with you, they tell friends.   Oct 2-6th is set aside to pay special attention to your customers and your customer care efforts. Many companies have been planning their activities and…

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When Your Mind Follows Your Behind

  Have you ever gone into a department store, bank, or restaurant and been greeted by someone who was acting polite, but who you knew couldn’t give a rip? It’s a major turnoff for most people. (That’s because it’s a sure sign of insincerity and a lack of caring.)   But you and all the…

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