Young People Today

As I do frequently, I recently spoke at a meeting of top execs who are looking to create thriving companies. Once again, (really?) the topic of managing young people today, AKA Millennials, came up, as it’s done for at least a dozen years. I’m still hearing some of the same things now that I heard…

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Don’t Do These 10 Things – especially to Millennials

While usually you won’t see me speak in “don’ts” rather than “do’s,” today I’m breaking my own rules to share this list of 10 things you DO NOT want to do to your staff – especially if they happen to be millennials!   Don’t point out their weaknesses.  It’s not your job to “fix” your…

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What to Do with Negative People

I love getting letters from readers. Of “Keep ‘Em Happy.” This came in last week and since I get asked about negative people in the office a lot – I thought I would share the answer.   “I used to enjoy coming into work every day. I love working with customers, but there a lot of…

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They’re Watching You

  They’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you.  Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…

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Celebrate Happiness at Work

          Celebrate Happiness at Work! Next Monday is International Happiness Day. Yes really. In 2012, the United Nations (UN) declared March 20 to be observed as the International Day of Happiness. Its aim is to recognize that happiness is a fundamental human goal, and calls upon countries to approach public policies in ways that improve…

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Can You Use the “F” Word in Business?

Yep, there IS an “F” word in business, and it’s FEELINGS. And I want you to start using that word often.   The “F-Factor” in business is the feeling factor – the way people feel about working for and doing business with you.   The customer experience is the sum total the feelings evoked as a result of any interaction at any…

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