They’re Watching You

  They’re always watching you. 50 – 70% of an organization’s climate is determined by the actions of their leaders. Yep, that means you.  Much of the time you spend at work is spent in clear view of those who report to you. In clear view of those who either admire you (and look for…

Read More>>

Celebrate Happiness at Work

          Celebrate Happiness at Work! Next Monday is International Happiness Day. Yes really. In 2012, the United Nations (UN) declared March 20 to be observed as the International Day of Happiness. Its aim is to recognize that happiness is a fundamental human goal, and calls upon countries to approach public policies in ways that improve…

Read More>>

Can You Use the “F” Word in Business?

Yep, there IS an “F” word in business, and it’s FEELINGS. And I want you to start using that word often.   The “F-Factor” in business is the feeling factor – the way people feel about working for and doing business with you.   The customer experience is the sum total the feelings evoked as a result of any interaction at any…

Read More>>

What Are Your New Year’s Intentions?

  Ever notice that the very first sentence we say to each other at the very first moment of a New Year begins with “Happy”? Yep, the very first word we shout as the ball drops is “Happy!”   Our very first wish for each other at the beginning of a new year is a…

Read More>>

What the Hell is Heliotropic?

We just moved through an incredibly challenging year.   It’s the most toxic one I’ve ever experienced. Perhaps you feel the same. Hacking, haranguing and a harrowing election cycle has put a damper on happiness for so many.     Knowing I was going to write to you today, I sat over the weekend, tapped…

Read More>>

The Answer is Yes. Now What was the Question?

That’s the title of a workshop I did years ago for a big international bank in NY. We were trying to get the customer-facing people to loosen up just a little and lead with an open mind before automatically saying “No,” which so many bankers had been trained to do. I know. That’s where I…

Read More>>