Outstanding customer service begins with employee motivation and requires world-class leadership.


Whether you have one employee or 3,000, it’s critical to the success of your company that you create a workplace culture that embodies your business values and inspires your employees to give customers their best self every single day. Your employees’ ability to turn first-time customers into repeat business and returning buyers into lifetime loyal customers will save your company time, energy and money.


  • Attracting a new customer costs 6 to 30 times as much as keeping a current customer happy.
  • Improving your customer retention rate by a mere 5% can increase your profits between 25% and 100%.
Business People

Who is this Self Study Program for?

  • Managers of 5-100 people
  • Recently promoted managers who don’t know quite what to do
  • Small Business Owners that have not learned the core skills to manage your people
  • If you feel that you don’t have the support to do your new position
  • Customer Service Managers

The “Coach” has been used by CEO’s and executives in organizations of all kinds. It is a carefully designed curriculum of ten topics. If customer service is your competitive advantage, the Coach will help you sharpen your edge. It will help you advance your career, expand your skills (and your staff’s), empower your team, create customer happiness and customer loyalty and increase your sales and increase referrals.

For more information Call JoAnna today at 561.279.0027 or fill in our Contact Form Here

How do you get the skills you need without busting the budget and interrupting your workflow?

That’s where the Customer Care Coach® comes in. This is a low cost, self-led employee engagement tool for leaders who want to inspire “customer consciousness” as part of their customer care strategy. It focuses on the key elements of leadership, employee motivation, and most importantly, customer CARE. This self-study program is designed to give you “Mastery” in customer focused leadership and building a peak performance team.

In 3 levels containing a total of 40 lessons, you will learn and practice:

  • The art and science of exquisite customer care.
  • There are exercises, quizzes, reviews, and should you desire it, a certificate upon successful mastery of all three levels of the program.
  • The Customer Care Coach® enables you to work at your own pace, and takes just about 30 minutes a week.
  • Once you say “Yes!” to increasing your customer loyalty by creating a more conscious, caring and competent staff, you download your lessons to get started.
  • You can dive right in and purchase the entire coaching program at once or buy one level at a time. This self study program is as flexible as you need it to be.
  • All options include a short weekly email reminder to practice your leaderships skills and stay on track to success.

BEST Choice!

Mastery Package

All Three Levels

40 Complete Lessons Plus quizzes

Customer Care Coach® Mastery Package

Get the team on board and learn what it takes to master the art of doing the basics brilliantly.

All three levels of the Customer Care Coach® leadership training program (40 complete lessons plus quizzes) in downloadable PDF documents – Only $397 (That’s less than $10 a lesson!) Also included with “Mastery” 40 motivating weekly reminders to keep you on track.

Level One


3 Topics with a Total of 12 Lessons.

Customer Care Coach® Level One

Get the team on board and learn what it takes to master the art of doing the basics brilliantly.

Level Two


3 Topics with a Total of 12 Lessons.

Customer Care Coach® Level Two

Dig deeper and examine your value and culture and learn how to rev up and manage your energy for peak performance.

Level Three


4 Topics with a Total of 16 Lessons.(last topic is free)

Customer Care Coach® Level Three

Learn to work with conflict masterfully, broaden your views on leadership, take your team to peak performance and then move you into continuous improvement mode.

Need more information? Download a Sample Lesson HERE or View the Outlines HERE