JoAnna Brandi is the Publisher of The Customer Care Coach®. A weekly self study leadership training program in the “The Art and Science of Exquisite Customer Care” as well as “Monday Morning Motivation,” a tool to keep employees focused on keeping the customers happy.
President of JoAnna Brandi & Company since 1990, she is a consultant, a public speaker and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World.
She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of EwomenNetwork.com.
She is a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program – one of only 1000 trained worldwide, and is a founding member of the Positive Workplace International.
She is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking as well Positive Psychology. Her FREE bi-weekly newsletter delivers insight and wisdom on creating positive, customer caring cultures to thousands of people worldwide for the last 15 years.
JoAnna serves a diverse group of clients in a number of different capacities, in large companies and small alike. Working as a resource for TEC/Vistage, an international organization of CEOs for over twelve years, JoAnna has coached, consulted and served as the “Chief Inspiration Officer” for CEOs, their executives and staffs nationwide. She is a popular speaker at conferences all over North America.
In her workshops and keynotes she motivates entire organizations to get passionate about customers and raise their “Positivity Ratios” at the same time. She uses email, telephone classes and video to keep her inspiring message and practical how-to’s in the forefront of minds of the leaders and customer facing employees. She specializes in creating more positive, strengths based workplaces where employees are motivated and customers are happy and loyal. She teaches Customer Loyalty and Positive Leadership.
Her clients include:
Alliance Laundry Systems, Aquatech, Bank of America, Boston Private Banking, Citibank, Crowe Horwath, Duncan Aviation, Financial Times, Fiserve, Florida Fluid, Hammacher Schlemmer, Goodwill, GTE, Hewlett- Packard, Hunter Douglas Window Fashions, IBM, Institutional Investor, Lakewood Publications, Liberty Travel, Make-A-Wish Foundation, Master Pools Guild, MCI, Meredith Publishing, Merit Direct, Metcare, Midwest ISO, Motorola, National Apartment Ass’n, National Business Furniture, NationsBank, NE Carwash Ass’n, Northern Safety, Northern Tool and Equipment, PHH Vehicle Management, Pitney Bowes, Pivotal Systems, PJM Interconnection, Presgar, Smith’s Food & Drug, Timbar, Uline, UPS, Waste Pro, Wausau Financial Systems, Wells Fargo, Western Union, among many others.
Prior to starting her own business JoAnna was the Director of Direct Marketing Services, a multimillion dollar sales division of CMP Media in NY. She was responsible for their first on line customer care system and for the start of their world class day care center.
JoAnna Brandi & Company, Inc.
C-5, #304 • 7491 N. Federal Hwy. Boca Raton, FL 33487-1658
(561) 279-0027 | (866) 334-4329 Fax
JoAnna (at) ReturnOnHappiness.com
