JoAnna’s CD’s and cassettes are now available as MP3’s. Save Shipping and tax by downloading them to your computer. Listen to JoAnna while you work or upload them to your MP3 player and take a walk.
Continuing Conversations MP3 On… Creating a Customer-Caring Culture
Creating a Culture that THRIVES takes attention and commitment…
Continuing Conversations MP3 On… The Shift to Customer Care and Creating Moments of Magic
“Without caring there can be no quality. The shift is on from a Customer Service mentality to a Customer Care mindset…
Continuing Conversations MP3 On… Customer Loyalty
Customer Loyalty is a function of your customers subjective perception of the value you are delivering. It’s the emotional connection between your customer and your business.”
Continuing Conversations MP3 On… Leadership
“In the past, leadership models and business models have been taken from the military and the Industrial age…”
Find out what JoAnna is thinking about happiness Receive her Updates!