Here you’ll find a small selection of “hard copy” books. We are also a distributor of Walk the Talk books and can special order them for you.
54 Ways To Stay Positive
“54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World” is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.
“54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World” is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.
Quantity Discounts Available
Also available customizing the Introduction page
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“Building Customer Loyalty” – 21 Essential Elements in Action 
Customer Loyalty is at an all time low, some even say it’s dead. Is Loyalty Dead? Absolutely not! But customer loyalty is tougher than ever to earn, and you’d better figure how to earn it before your competitor does. Building loyalty is challenging because so much of customer loyalty is emotionally based. In this 50 page handbook, JoAnna explores 21 Essential Elements of loyalty and gives you action steps to achieve them.
Customer Loyalty is at an all time low, some even say it’s dead. Is Loyalty Dead? Absolutely not! But customer loyalty is tougher than ever to earn, and you’d better figure how to earn it before your competitor does. Building loyalty is challenging because so much of customer loyalty is emotionally based. In this 50 page handbook, JoAnna explores 21 Essential Elements of loyalty and gives you action steps to achieve them.Your Price:
Customer Service Toolkit
We call this “Trilogy” the “Customer Service Toolkit” You get three books all designed to enhance your customer care skills. The first Building Customer Loyalty – 21 Essential Elements in Action gives a solid overview of building and maintaining relationships, the next, 180 Ways to Walk the Customer Service Talk is a brainstorm of ideas that you can use to spark your thinking process or “steal” outright. Customer at the Crossroads is a parable your team will love. More… Follow our hero through the lands of Lofty Visions and Big Promises and Catchy Slogans until he finally finds his way to “Land of Walk the Talk” where he lives happiy ever after.
We call this “Trilogy” the “Customer Service Toolkit” You get three books all designed to enhance your customer care skills. The first Building Customer Loyalty – 21 Essential Elements in Action gives a solid overview of building and maintaining relationships, the next, 180 Ways to Walk the Customer Service Talk is a brainstorm of ideas that you can use to spark your thinking process or “steal” outright. Customer at the Crossroads is a parable your team will love. More… Follow our hero through the lands of Lofty Visions and Big Promises and Catchy Slogans until he finally finds his way to “Land of Walk the Talk” where he lives happiy ever after.
Barbara ‘BJ’ Hateley and Eric Harvey – illustrated by John Grimes Also, Eric Harvey and the Walk the Talk Team. JoAnna Brandi
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JoAnna Brandi’s Customer Care Kit 
Buy a handful of knowledge. Three books on Customer Care by JoAnna Brandi – AKA The Customer Care Lady. 1) Building Customer Loyalty- 21 Essential Elements in Action 2) 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World 3) Winning at Customer Retention (available as an e-book only. It will be emailed separately to you). $39.90 Value
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Buy a handful of knowledge. Three books on Customer Care by JoAnna Brandi – AKA The Customer Care Lady. 1) Building Customer Loyalty- 21 Essential Elements in Action 2) 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World 3) Winning at Customer Retention (available as an e-book only. It will be emailed separately to you). $39.90 ValueYour Price:
