Here you’ll find a small selection of “hard copy” books. We are also a distributor of Walk the Talk books and can special order them for you.
“54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World” is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.
Quantity Discounts Available
Also available customizing the Introduction page
We call this “Trilogy” the “Customer Service Toolkit” You get three books all designed to enhance your customer care skills. The first Building Customer Loyalty – 21 Essential Elements in Action gives a solid overview of building and maintaining relationships, the next, 180 Ways to Walk the Customer Service Talk is a brainstorm of ideas that you can use to spark your thinking process or “steal” outright. Customer at the Crossroads is a parable your team will love. More… Follow our hero through the lands of Lofty Visions and Big Promises and Catchy Slogans until he finally finds his way to “Land of Walk the Talk” where he lives happiy ever after.
Barbara ‘BJ’ Hateley and Eric Harvey – illustrated by John Grimes Also, Eric Harvey and the Walk the Talk Team. JoAnna Brandi