Here you’ll find a small selection of “hard copy” books. We are also a distributor of Walk the Talk books and can special order them for you.
“54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World” is a delightful illustrated book on how to make simple choices for a more positive life style. It’s 128 pages of easy to follow, fun to read suggestions for shifting your mood from dark to light. Written by JoAnna Brandi, author of two books on Customer Care, it was illustrated by Jo Ann Goldsmith, an accomplished artist and creative director.
Quantity Discounts Available
Also available customizing the Introduction page
Customer Loyalty is at an all time low, some even say it’s dead. Is Loyalty Dead? Absolutely not! But customer loyalty is tougher than ever to earn, and you’d better figure how to earn it before your competitor does. Building loyalty is challenging because so much of customer loyalty is emotionally based. In this 50 page handbook, JoAnna explores 21 Essential Elements of loyalty and gives you action steps to achieve them.
Buy a handful of knowledge. Three books on Customer Care by JoAnna Brandi – AKA The Customer Care Lady. 1) Building Customer Loyalty- 21 Essential Elements in Action 2) 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World 3) Winning at Customer Retention (available as an e-book only. It will be emailed separately to you). $39.90 Value